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This website is owned and operated by Simply Thank You Limited. If you have any queries about this site, please email us at [email protected].
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as "Device Information".
We collect Device Information using the following technologies:
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as "Order Information".
We know that our customers want to have complete confidence when they shop with Simply Thank You, so we back each of our products with the Simply Thank You Quality Pledge. Our products are thoroughly tested before they make it to the pages of our site. We source the best products, food, drink and flowers so we can be confident in our range and pass that confidence to our customers. We only stock items that we would be delighted to receive ourselves. So, if you are not happy with a purchase or a gift received from Simply Thank You, please get in touch to let us put it right.
All our product descriptions are accurate at the time of publishing, and we make every effort to supply accurate images for each. Please note that our flower and plant products may be delivered in bud to ensure longer life. In some cases, we may substitute a product without prior notice. The alternative product will be of equal or higher quality and value. In the unlikely event that we are unable to supply a product or its substitute, we will inform you as soon as possible and reimburse payment in full within 30 days of your intended delivery date.
Making an Order
To make an order you must supply us with full and accurate details of you and the gift recipient including name, address and full postcode and where possible a contact telephone number.
Once full payment details have been processed, your order is complete. Payments are made through 'Worldpay,' a secure online real-time payment service that supports major credit and debit cards including Visa, MasterCard, Switch and Solo. Unfortunately we can't accept payment with a Diners Club, American Express or department store cards.
Please be aware that the name ‘Simply Thank You’ will appear on your bank statements and DHL deliveries rather than Simply Gift Cards.
Buying Alcohol
If you're ordering alcoholic gifts, you and your recipient must be over the age of 18.
Under the Licensing Acts of 1964 (UK) and 1976 (Scotland) it is an offence for any person under 18 years to buy, or attempt to buy, alcoholic liquor. It is an offence under Sections 32 and 33 of the Intoxicating Liquor Act 1988 (Ireland) for any person under 18 years to buy, or attempt to buy, intoxicating liquor. It is an offence under the Licensing (Northern Ireland) Order 1996 for any person under 18 years to buy, or attempt to buy, intoxicating liquor.
Confirmation and Dispatch
Orders received and accepted before 15.00 will be dispatched on the same day if a week day, next available working day, or on the day preceding the specified delivery date subject to stock availability.
Orders received after 15.00 will be dispatched on the following working day or on the day preceding the specified delivery date, subject to stock availability.
By clicking the 'Checkout' button you are consenting to be bound by our Terms and Conditions.
Once your order is accepted, you'll receive an automatic email confirming your order details and supplying a reference number to be used in any further correspondence.
Except where stated, Standard Delivery is next working day via courier.
We do not make deliveries on Sundays or on Public Holidays.
Should you wish to have a Saturday delivery then there is an additional charge for this service and you will need to select the Saturday Delivery option at checkout.
The courier will deliver to your chosen address in good faith, and we cannot accept responsibility if the recipient is no longer at the given address, refuses to accept or fails to return the item(s).
For delivery to particular organisations where a third party is involved, for example an office building, hospital or airport, the signature of any person authorised to accept delivery on behalf of the organisation is accepted as proof of delivery to your chosen recipient.
For delivery to some locations, surcharges are applicable and you will be advised of this prior to placing your order.
Vouchers/Gift cards will be sent via Royal Mail post. We recommend that you choose the “Insured Delivery option” as this will allow your order to be replaced should it be lost or damaged in the post.
If you choose the “Non Insured” option then it is your risk/cost should the order be lost or damaged.
Cancelling or Amending an Order
In the case of perishable items, for example flowers, it is not always possible to cancel an order once it has been processed.
In most other cases however, we will attempt to fulfil cancel requests up to 2 hours before delivery.
You can find out about order cancellation by contacting our customer service team by emailing [email protected].
If your order has already arrived, please follow our Returns procedure.
Return and Refund
Returns are minimal and are therefore dealt with on a case by case basis. If you are unhappy with an physical gift item you've received, we will refund the price of the gift item within 30 days of the date of cancellation. In some cases, we will arrange for a courier to collect and return the parcel.
If you are unsure about requesting a refund, contact our customer service team.
Simply Thank You trades in line with the new European Directive on distance selling, which is incorporated into UK law by the Consumer Contracts Regulations 2013.
Missing, Incomplete or Damaged Orders
If your order hasn't arrived, arrives incomplete or arrives damaged you can contact our customer service team at [email protected].
Gift Cards: If an order for gift cards is lost or stolen, and was placed using the insured Royal Mail Special Delivery service, a replacement order will be sent promptly, once a claim has been processed with Royal Mail. For this reason, we recommend that gift card orders should be sent by Special Delivery and that customers should choose the Special Delivery option when placing their order. We regret that we are unable to supply replacement gift cards unless the original order is sent by Royal Mail Special Delivery.
If a non-delivered order of gift cards was placed using first or second class Royal Mail post, we will investigate the non-delivery with Royal Mail but unless the original order can be located, we will be unable to supply a replacement order.
In the case of an incomplete or damaged delivery, please don't destroy or throw away the products until you have spoken with a member of Simply Thank You staff, who will advise how to proceed.
In the case of gift items which contain multiple products, for example hampers, damaged contents will be replaced as specified.
If your product is found to be damaged when unpacked, you must notify us within 48 hours of receipt of the goods. All original packaging must be retained for a minimum of 30 days from date of receipt in case the product needs to be returned for any reason (excluding large kitchen appliances). When you receive your goods please open the box and examine them before signing to ensure they are in good condition, if the packaging or item is damaged please do not accept the goods and notify us as soon as possible. If you are unable to check the item at the time of delivery, please sign as unchecked. Once items are delivered we allow 48 hours to check your purchase for damage and report any issues, we cannot accept claims or returns for damage after 48 hours of delivery. Regrettably if items are signed for in good condition that later prove to be damaged, we have no recourse with the carriers so please check items thoroughly to avoid any disappointment.
Whilst we agree to use all reasonable endeavours to ensure that this website and/or our service is fully operational and error-free we cannot guarantee this and therefore accept no responsibility for any defects and/or interruption of this website or our service.
In the event of any cause beyond our reasonable control which renders the provision of this website or our service impossible or impractical, we shall be released from our obligations under these Terms and Conditions.
We exclude all liability for any claims, losses, demands and damages, including without limitation any costs, loss of profits, loss of contracts or business opportunity, loss of data and any other consequential, incidental, special or punitive damages, even if we have been advised of the possibility of such damages, arising directly or indirectly out of or in any way connected with your use or inability to access this website and/or our service, whether arising in contract, tort (including negligence), under statute or otherwise provided that nothing contained in these Terms and Conditions affects or will affect you or the recipient's statutory rights in relation to the quality, fitness or description of the products supplied.
Below are the rules that apply to all competitions, offers, prize draws, surveys and questionnaires that appear on the site (all of which are referred to as 'competitions' below). In addition to these rules there may be special terms & conditions which are relevant to individual competitions, this will appear as a link on the relevant competition.
Competitions are open to UK residents over the age of 18, but not to employees of Simply Thank You, or any employees of the companies who operate the website or web-based promotion and competition offering.
No purchase is necessary for the entry into a competition.
All valid entries will go into the draw, if applicable.
No warranty as to the quality or suitability of any prize is offered.
For each competition we will set out on the site the final date for entry into each competition or the number of entries we will accept before closing the draw. This information will be available for each prize but will not be made available in our site terms and conditions. This information will be displayed in the following or similar format: "This prize will end: (date: dd/mm/yyyy) OR (number of entries)."
We reserve the right to provide a cash alternative for any prize. You will not have the right to require payment of the cash alternative unless we agree otherwise. The cash value of each prize will be available for each competition, but will not be made available in our site terms and conditions.
Prizes must be claimed within 30 days of each draw unless otherwise stated. If you have not claimed the prize within this time your prize will be void. Void prizes may be redrawn and offered to another entrant or offered in another competition.
Where competition winners are selected randomly, this will be done by computer within 7 working days of the closing date, unless specified otherwise in the individual competition.
Competition winners will be notified by social media, phone or email within 7 days of the draw.
It is the participant's responsibility to ensure that the contact details and email address given are valid and correct.
Prizes can only be dispatched once we have confirmed that you have received our notification that you are the winner. If you are a winner you will be asked to confirm your postal address or the postal address where you would like the prize to be sent. This must be a UK address.
Winners may be included in publicity material, and by entering into a competition you agree to this. The names of all winners will be featured on our Facebook page and may be on others at our discretion.
Prizes are subject to availability. In the event of unavailability an alternative prize of similar value and specification will be substituted.
Prizes images are merely an indication and may not exactly represent the prize offer. Offers are not necessarily exclusive to Simply Thank You and may also be available through other sites we operate, our partner sites and through our suppliers.
By participating in a competition and submitting information, respondents are agreeing to receive marketing offers from Simply Thank You and its partner sites.
Participants can unregister themselves at any time by un-'liking' our Facebook page or by contacting us via our website [email protected]. Please refer to the privacy policy for more detail.
Please read the following terms and conditions carefully.
In purchasing and or using any products from Simply Gift Cards or Simply Thank You Ltd, you agree to be bound under these Terms and Conditions (the Terms) effective at the time of your purchase and/or use and all terms incorporated by reference. Should you not agree to all of these Terms, do not make any purchases and/or use any goods and/or Services from Simply Gift Cards or Simply Thank You Ltd. ( ”we”, ”our”, or ”us”) make products available for purchase via our websites, mobile applications and other products and services (collectively, the ”Services”). Your purchase and/or use of any products through these is governed by these Terms and your use of the Services is governed by these Terms and our general service Terms and Conditions (available via the our website at simplygiftcards.co.uk). In addition any collection and/or use of your data in connection with these terms and conditions are governed by our separate data protection privacy policy terms and conditions also available via our website at simplygiftcards.co.uk.co.uk (”Privacy Policy”). These Terms apply to the purchase of the Simply Gift Cards, both physical and digital (e-gift cards) and should be read carefully before use or purchase. Simply Gift Cards are wholly owned and operated by Simply Thank You Limited a company registered in England and Wales under Company registration number Reg Number 04094597. Our registered offices are at Richmond Court, Morton Road, Darlington, County Durham DL1 4PT. We reserve the right to change or modify these Terms at any time at our sole discretion. Should we make changes to these Terms, notice will be provided such as through sending you a notification, providing notice through the Services or by updating the ”Last Updated” date at the bottom of these Terms. We strongly advise you to review these Terms each time you make a purchase from us to ensure that you understand the terms and conditions applicable to your purchase. Should you have any enquiries relating to these Terms, please contact us at [email protected].
Additional Fee
Means a fee to the Recipient of a Simply Everything Physical Gift Card or Simply Everything e-Gift Card when redeeming the card value against a selection of retailers at the Redeem Website.
Throughout these Terms the following definitions and interpretation shall apply:
Account: means an online account created by an individual user of the Website when they have registered their details to facilitate the purchase of the Services.
Basket
Means a page on the Website which displays your currently selected Gift Cards and Personalisation intended for purchase . Items in the Basket can be edited, deleted or duplicated prior to Checkout.
Contract
means the agreement by you to purchase the goods and/or services offered by us and our agreement to provide you with the goods and/or services governed by the these Terms of Sale and our general Terms and Conditions, the formation of said contract between us and you is defined under Clause 6 of these Terms of Sale.
Customer Support
means the Simply Thank You employees, websites and materials used to provide help and assistance to you. Contactable at [email protected].
Checkout
Means a page on the Website which displays details of an Order along with fields for you to enter the recipient, payment information and a button to press to confirm the Order.
Delivery Agents
Means any postal or courier company appointed by us from time-to-time.
e-gift Card
A type of Gift Card that only exists in digital form and is delivered to you or the recipient, as specified by you, by email.
Gift Card[s]
Means any Physical Simply Gift Cards, sold and issued by us.
Order
Means a number of Gift Cards and/or Services you intend to purchase or have purchased from us.
Order Confirmation
Means a digital record which represents our acceptance of your Order and agreement to deliver to the contents of the Order to the recipient in accordance with the terms of the Contract. The Order Confirmation is displayed on a webpage after Checkout, via an email to the email address you provided at Checkout and, if you are a signed-in user, in the My Account section of the Website.
Personalisation
Means the ability for you to add a specified monetary value to a Gift Card Order, include a personal message and in the case of a Physical Gift Card Order, to select a Wallet or Premium Box as the packaging.
Physical Gift Card
Means a type of Gift Card made from compostable plastic which displays a Reference Number, Security Code and QR Code to facilitate Redeem option, packaged in either a Premium Box or Wallet, along with an Insert and is delivered by a Delivery Agent.
PIN
Means a code which secures access to a webpage to allow redemption.
Premium Box
Means a high-quality box available as a packaging option for the Physical Gift Card at the Personalisation stage. The Price of this option is added to the Order and is visible in the Basket.
Price
Means the price in GBP £'s sterling as advertised for each item available for purchase from our website.
QR Code
Means a digital fingerprint image, displayed on a Physical Gift Card which can be scanned by a digital camera with the intention of time-saving by redirecting your web browser to the Redeem Website.
Range
Means differently branded Gift Card types available to purchase on our Website, including, but not limited to, Living, Gorgeous, Hampers, Experience, Stylish and Delicious.
Recipient
Is the person who seeks to redeem the Gift Card for their benefit which may or may not be the person who purchased the Gift Card.
Redeem Website
Means a website with the URL of redeem.simplygiftcards.co.uk hosted by us and where recipients of Gift Cards can perform Redemption.
Redemption
Means the process of swapping some or all of the value on a Gift Card for the equivalent value on a Retailer Gift Card[s].
Reference Number
Means the alpha-numeric or numeric string of characters displayed on a Gift Card or e-gift Card, which uniquely identifies it.
Registration
Means the process whereby the recipient of the Gift Card initiated Redemption by entering their personal details together with the Reference Number and Security Code, or Gift Card Code into a page on the Redeem Website. Registration is only available after Activation has occurred.
Retailer
Means a company or organisation who has an agreement in place with us, along with operational and technical integrations, which allow Redemption to be possible on the Redeem Website. These agreements can change from time-to-time and any changes will be displayed on the Website.
Retailer Gift Cards
Means a range of gift card and digital codes issued by the Retailer which can be used to purchase goods and services from them in line with their terms and conditions.
Security Code
Means the second factor of authentication printed on each Physical Gift Card. This is used along with the Reference Number to complete Registration.
Services
Means any ancillary service provided by us including but not limited to personalisation, packaging, delivery and customer support.
Terms
Means this document.
Wallet
Means a folded, recyclable cardboard sleeve which serves as the default packaging option for Physical Gift Card Orders at the Personalisation stage.
Website
Means a website with the URL of simplygiftcards.co.uk hosted by us and used by you to purchase and/or use Gift Cards and Services.
We offer a Range of Simply Gift Card Physical Gift Cards, e-gift Cards for sale on the Website. We also provide Services to facilitate the delivery of Orders.
Gift Cards are not redeemable for cash, and they cannot be used in retail stores. They can only be used for Redemption.
The use of the Reference Number is subject to these Terms, as may be varied by us from time to time. Purchase and/or use of a Gift Card and the Redemption, or attempted Redemption, of the Gift Card constitutes your acceptance of these Terms and the terms of use as defined at the Redeem Website.
We reserve the right to take appropriate action where, in our opinion we suspect or believe that there is a risk of fraudulent or illegal activity or if we have a justifiable cause for concern. Such action may include but is not limited to the cancellation or suspension of the Gift Card. Such action does not affect your legal rights.
Physical Simply Gift Cards
Physical Gift Cards are available for Personalisation. Each card purchased displays a Reference Number and Security Code, both of which are needed for Redemption. There is also QR code which can be scanned which is designed to direct you directly to the Redeem Website.
Digital Simply e-gift Cards are available for Personalisation
When ordering a Simply e-gift Card you consent to its immediate supply. If you wish to cancel the Order, as per your rights outlined in clause 5 and 7 of these Terms, then the date of Order Confirmation shall be taken as the beginning of the 14-day cancellation period. Upon purchasing an e-gift Card an email is sent to you or the intended recipient of the e-gift Card. The email will also contain a alpha numeric code and a four-digit PIN within the body of the email that must be entered after following the link to the Redeem Website. It is the recipient's responsibility to ensure that the link and PIN are kept safe.
Gift Packaging Service
Each of our Physical Gift Cards are packaged into a Wallet or a Premium Box at an additional cost. Both options include an insert card. If you have added a personalised message in the purchasing process it will feature on this insert. The assembly of the packaging is a complementary service and is performed at our reasonable endeavours. We are not responsible for any damage to either the Gift Card or the packaging which may occur during the performance of this service. Any personalisation of the Gift Card(s) including but not limited to personalised messages, design templates and/or box packaging is your responsibility and finalised at the point of sale. We cannot amend any personalisation after the point-of-sale so it is your responsibility to ensure that the information supplied and/or choices made are correct.
We provide e-gift Cards, Order Confirmations, verification codes and password reset via our email service. This service is provided by us at our cost, at our reasonable endeavours; we do not guarantee the successful delivery of any email. We will, via Customer Support, do our best to track non-deliveries and, where it is appropriate under these Terms, perform re-delivery or maintenance on our equipment to perform the expected operation.
Simply Gift Cards Account
In order to use the Services, you will need to register an Account or you may use the Guest Checkout. Where an Account is created, only one Account can be registered and in doing so you agree to:
Other than as set out in 14, below, Simply Gift Cards and e-gift Card Codes automatically expire 12 months from the date of purchase. It is the Recipient's responsibility to redeem the Gift Card(s) through the Redemption process within 12 months of the date of purchase. After expiry, the card, Reference Number, Security Code and Gift Card Code will become void and Redemption cannot be performed. Upon expiry, no refund of any unspent funds will be due to you. The Reference Number, Security Code, Gift Card and Gift Card Code belongs to us and cannot be exchanged for cash.
A variety of Gift Cards, Personalisation options and a range of Physical Gift Items are offered for purchase through our Website. All items are subject to availability, and we reserve the right to impose quantity limits on any order, reject all or any part of an order and to discontinue products without notice, even if you have already placed your order.
All prices are subject to change without notice and the price charged will be the price set out on the Website at the time of your order. The minimum sale price of an individual Gift Card is £10 and the maximum sale price of an individual Gift Card is £1,000. If you purchase multiple Gift Cards on a single day, the total amount that you purchase cannot exceed £1,000. Any Gift Cards purchased are only available for use within the United Kingdom.
Prices shall be as set out on the Website, in the Basket and within the Order Confirmation issued by us. In the case of orders for Physical Gift Cards and Physical Gift Items, the Basket price displayed is exclusive of any postage and delivery costs. Delivery options and their costs are listed at the point of Checkout.
All payments must be made in British Pounds Sterling (GBP sterling). The Contract price is based on information available, details of the Gift Cards and Physical Gift Items requested at the time of the order and on the assumption that you will comply with your obligations under the Contract. If such information, prices, costs, request or assumption changes prior to delivery of the Gift Cards and Physical Gift Items then we reserve the right to amend the price accordingly.
An Additional Fee will be charged to the Recipient of a Simply Everything Physical Gift Card or e-Gift card when redeeming the card value against small selection of selected retailers at the Redeem Website. This Additional Fee will be clearly advertised to the Recipient prior to making their choice and can be paid with any outstanding balance on their card after adding their retail selections to basket, or by credit card / debit card at checkout. For instance, Recipient has a £50 card balance and redeems £49 against a retailer where a 3% Additional Fee applies. 3% of £49 is £1.47, so in this instance £1 would be taken from the available card balance and 47p charged to the Recipient at checkout, payable with a credit or debit card.
All Orders placed by you for Gift Cards and Physical Gift Items shall be deemed to be an offer and shall only be deemed accepted by us upon the earlier of:
Unless otherwise agreed we may modify the specification of Gift Cards and/or Physical Gift Items. The Contract is not a contract for sale of goods by description. All and any descriptive matter, specifications and advertising issued by us will not form part of the Contract and are solely aimed at giving an approximate idea of the Gift Cards and Physical Gift Items described in them. In particular, but without limit, the identity and number of Retailers who we offer on the Redeem Website may vary from time to time and this is specifically acknowledged and accepted by you.
Any Order accepted by us may only be cancelled or varied by the you with the prior written consent of us and on terms that you shall indemnify us in full against all losses (including loss of profit), costs, damages, charges and expenses incurred (directly or indirectly) by us as a result of such cancellation or variation. This clause does not apply to consumers whose right to cancel is governed by the Consumer Protec ion (Distance Selling) Regulations 2000. If you are a consumer, your right to cancel ends on the expiry of 14 calendar days after the day on which you receive the Gift Cards or Physical Gift Items. You must inform us either verbally or in writing, including by email, if you wish to cancel your Order within that 14-day period and return the cards by special delivery to us at Morton Road, Darlington, DL1 4PT at your cost. In the case of digital e-Gift Cards or you must email Customer Support and attach the Order Confirmation.
Any orders for Physical Gift Cards or Physical Gift Items will be delivered to you in accordance with the option selected on the Website. Indicative delivery times are given in good faith, are an estimate only and are dependent upon receipt by us of all necessary information from you. Time of delivery of Gift Cards and Physical Gift Items is not of the essence. We shall not be liable for any loss (including loss of profit), costs, damages, charges or expenses caused directly or indirectly by failure (or any reason) to meet the delivery time/date stated/agreed (even if caused by our own negligence).
Gift Cards and Physical Gift Items are delivered as stated in the Order Confirmation. Delivery shall be deemed to take place when the Gift Cards and Physical Gift Items arrive at the place stated in the Order Confirmation except that delivery to a carrier for the purpose of transmission to you shall be deemed to be delivery to you. We shall make arrangements for carriage of the Gift Cards and Physical Gift Items in accordance with the option selected by you from the options available via our Website.
We may deliver Gift Cards and Physical Gift Items in instalments and in any sequence. Default by us, howsoever caused, in respect of one or more instalments shall not entitle you to terminate the relevant Contract as a whole.
If you fail or refuse to accept delivery of any Gift Cards or Physical Gift Items when they are ready for delivery in accordance with the relevant Order; or we agree (at our sole discretion) to postpone delivery of the Gift Cards or Physical Gift Items at your request; or you fail to provide any instructions consents or authorisations required to enable the Gift Cards or Physical Gift Items to be delivered on the due date; then the risk in the Gift Cards and Physical Gift Items shall pass to you, delivery of the Gift Cards and Physical Gift Items shall be deemed to have taken place and we may store or arrange for storage of such Gift Cards and Physical Gift Items and charge you for all related costs and expenses (including storage, insurance and additional delivery costs).
Upon delivery to you all Gift Cards and Physical Gift Items should be immediately examined. We shall not be liable for any shortages in Gift Cards and Physical Gift Items unless the same is notified by you to us within 5 working days of delivery. Subject to such notice being duly given, we shall if we are satisfied that any Gift Cards and Physical Gift Items have not been delivered at our sole discretion, arrange for delivery of such Gift Cards and Physical Gift Items or give credit to you for the same (as soon as practicable).
If the delivery address that has been entered into the Website has multiple occupiers, such as a block of flats, we cannot be held liable for the loss of the Gift Cards and/or Physical Gift Items once a signature has been obtained for the special delivery at that given address.
If an order has been lost or stolen, you should contact us without undue delay using the contact details shown on our Website. If the order was placed using our Delivery Agents then replacement Gift Cards and/or Physical Gift Items may be issued .
If a non-delivered order was placed using Royal Mail First Class Post then the below process applies:
The time limit for the performance of our Contract is 30 days from the date we accepted your order. The three to five days mentioned on our Website for delivery is strictly for guidance only. Due to the sheer volume of deliveries at peak periods delays may occur.
You have the right to cancel your order within 14 days after receiving the Gift Card(s) and/or Physical Gift Items under the distance selling laws of the UK and receive a full refund of any monies paid. If you redeem part or all of your Gift Card via the Redemption Website within these 14 days it will be taken that you agree to waive this right. You should contact Customer Support by email or write to us at Morton Road, Darlington, DL1 4PT at your cost. You will be responsible for paying the cost of returning the Gift Card(s) and/or Physical Gift Items to us. A refund will only be provided upon our receipt of the returned Gift Card(s) and Physical Gift Items.
Accepted forms of payment are debit or credit cards for example Visa and MasterCard. Unless indicated otherwise, the purchase of Gift Cards and Physical Gift Items will be fully billed at the point of sale and on conclusion of Checkout. We use a third-party PCI compliant Payment Processor and we do not hold any financial information. If your payment cannot be verified, is invalid or otherwise unacceptable, your order may be suspended or cancelled automatically. Card processing fees may apply even if the Card has expired or changed by the time we submit the charges. Any problems encountered in the processing of your order are not our responsibility.
Other than as set out in Clause 6 and 8 we do not offer refunds or cancellation or returns.
11.1. The user is solely responsible for all content posted, uploaded, transmitted, distributed, stored, created or otherwise published through the Services (User Content) including any content used in Personalisation of a Gift Card and/or Insert. This content must comply with the rules set out below. They do not create any private right of action on the part of any third-party or any reasonable expectation that the Services will not contain any content that is prohibited by such rules.
11.2. We reserve the right to cancel an Account at any time for any reason in our sole discretion. You agree not to post, upload, transmit, distribute, store, create or otherwise publish through the Services content, which falls under any of the following:
11.3. If there is content that is objectionable for any of the above reasons or otherwise, please let us know by sending us an email to [email protected]. We will review your concerns, but we have the right in our sole discretion to make the final judgment on whether the Terms have been violated and to determine what, if any, action should be taken.
11.4. While we do not control and are under no obligation to screen, edit or monitor any User Content that is posted, stored or uploaded onto the Services, we reserve the right to remove, screen or edit any content posted, stored or uploaded onto the Services at any time for any reason without notice. You are solely responsible for backing up your content and replacing any content you post, store or upload onto the Services at your own costs and expense. We take no responsibility or liability for any content.
11.5. Other than for feedback provided with respect to the Services, you retain ownership of any content you post, store or upload onto the Services. You therefore allow us and our affiliates the right to use, reproduce, modify, adapt, publish, translate, distribute and display such content throughout the world in any manner or media, on or off the Services. You represent and warrant that:
11.6. You are solely responsible for your conduct and the conduct of anyone who uses your Account with respect to the Services, and you agree that you will not permit anyone using your Account to conduct any of the following in connection with the Services:
11.7. Should your Account be disabled, you or anyone acting under your discretion are strictly prohibited from creating another Account with us. We take no responsibility or liability for any user conduct, mistakes, defamation or omissions that you may encounter during your use of the Services. Your use is at your own risk.
11.8. If, at our total discretion, we consider that you have breached the terms of this clause 11, we reserve the absolute right to cancel any outstanding order and/or /block/ban/delete your Account and this action by you will be considered a material breach of your Contract. Where relevant we will contact the authorities if we consider the posted/uploaded material may have broken any criminal law.
All information provided by you as a purchaser and/or Recipient of the Gift Card(s) or Physical Gift Items is governed by our separate Privacy Policy which can be found by following the link in the footer of the Website. In purchasing and or using any products and/or services from us, and in agreeing to be bound under these terms, you also agree to be bound by the terms of our accompanying Privacy Policy.
12.1. By purchasing the Gift Cards and/or Physical Gift Items and/or using them, you agree that we can use your personal data in accordance with our Privacy Policy. Our Privacy Policy includes details of the personal data that we collect, how it will be used, and who we pass it to.
12.2. We collect and process personal data (such as name, address and e-mail address) when you purchase the Gift Cards online or set up an Account. We use this data to deliver the Gift Card(s) and Physical Gift Items to you or the person you have requested us to send them to. We may also collect such personal data when you contact us in order for us to assist with a query about the Gift Card(s) or Physical Gift Items you hold or to process a Gift Card Redemption request.
12.3. We will only share your personal data with third parties and with other companies in order to provide Gift Card or Physical Gift Item delivery or customer contact centre services on our behalf.
12.4. We will not use your personal data for marketing, unless, when you purchase your Gift Card(s) or Physical Gift Items online (or such other time we contact you), you opt in to receiving marketing information. If you have provided such opt-in, we may from time to time contact you with details of products and services we think may be of interest to you. If you no longer want to receive such communications, you can click the unsubscribe button in the footer of any marketing email we've previously sent, or adjust the setting in the \\"My Account\\" section of the Website.
12.5. You explicitly consent to us accessing, processing and retaining any information you provide to us for the purposes of providing payment services to you. This does not affect any rights and obligations you or we have under data protection legislation.
13.1. Lost or Stolen Gift Cards
Treat your Gift Card like cash. Lost or stolen Gift Cards will not be replaced or refunded. The bearer of the Gift Card will be taken to be the owner of the Gift Card. If an unauthorised party has partially or fully redeemed your Gift Card(s), we shall not be liable for a partial or full refund. If you have lost or misplaced your Gift Card and the balance has not been spent or changed from the original amount, contact Customer Support. You may be liable to pay us for any reissue fees incurred.
13.2. Your Gift Card; Your responsibility
You are responsible for the use and safety of your Gift Card. You are liable for all transactions on your Gift Card, except to the extent to which there has been negligence by us. Protect your Gift Card information by viewing it in privacy to ensure no one views and records your Gift Card information. We strongly encourage you to have a passcode on your mobile device.
13.3. Retailer Insolvency
The funds on Gift Cards, e-gift Card Codes are not covered by the Financial Services Compensation Scheme. In the event of a Retailer Gift Card issuer becoming insolvent some or all of the funds may not be available to spend. There is no obligation on us to replace or exchange any products in such circumstances. If there is cause for concern regarding solvency, there may be times when Simply Thank You Ltd temporarily suspends the listing and availability of any participating retailer. This is to purely to protect our clients and customers from exchanging their Simply Gift Card(s)for a retailer gift card or e-gift card that may, according to news reports and reliable, publicly obtainable trading information, potentially be null and void should any such retailer go into administration or become insolvent.
13.4. Errors
We attempt to be as accurate as possible however sometimes errors may occur. We do not represent or warrant that any description, Gift Card, Retailer, Physical Gift Items description or pricing information displayed on our Service is accurate, complete, reliable, current or error-free. In the event of an error, we will endeavour to correct it as quickly as possible and revise your order accordingly, or to cancel the order and refund any charged amount.
13.5. Proof of Identity
You must be over the age of 18 to place Orders on our Website . We reserve the right to ask for proof of Identity from any customer until satisfactory documentation is provided. All information supplied when registering must be accurate and complete in all respects. Orders for Physical Gift Cards greater than £1,000 in value can only be delivered to the billing address registered to your credit/debit card. If the address does not match the payment will be declined. Where an Account is suspended, customers should contact us without undue delay using the contact details shown on our Website.
13.6. Excluded Users and Territories
You are not permitted to purchase products or services from us if you are: Located in, under the control of, a national or resident of any country to which the United Kingdom has embargoed goods or services or is designated by the United Kingdom Government as a 'terrorist supporting' country; and Listed on any United Kingdom list of prohibited or restricted parties.
13.7. Contact Us
Should you have any questions or concerns regarding these Terms, our Services or require assistance please contact us at [email protected].
13.8. Marketing
Upon purchasing any Gift Cards and/or Physical Gift Items from the Website you will be given the option to receive future notifications/marketing information by way of, including but not exclusive to, email and/or mobile text, if you wish to receive these future notifications please opt in by checking the box when presented with the same.
13.9. Redemption and Important Information
Some Retailer's Redemption options are subject to restrictions such as specific validity periods, delivery formats or in store/online only redemption. This is out of our control. However, we provide clear details for each retailer in each retailer's Important Information section. We also provide a link to their full gift card terms and conditions (if they have an online link to their specific gift card terms). Once you have confirmed your chosen retailer e-gift card, it is not possible to cancel if these restrictions cannot be met, so please check carefully.
13.10. Redemption and Important Information
Our Customer Services Team welcome your feedback on our products and services. Please email us on [email protected]. Please note once Redemption has taken place and have successfully received a Retailer Gift Card, you are subject to their terms and conditions, so any complaints at this stage of the process are to be taken up directly with the retailer.
For fraud prevention reasons, debit and credit card use, you may be queried and we may block further usage, either completely or only in certain territories. In such circumstances, you can contact our Customer Services Team. We and our Retailers reserve the right to, at any time suspend, restrict or cancel your gift card/e-gift card/gift card code or refuse to issue or replace a gift card/e-gift card/gift card code for reasons relating to the following:
If we do this, you may contact our Customer Support to obtain the reason for the suspension, restriction or cancellation and we will tell you as soon as we can or are permitted to do so.
We may also refuse to pay a transaction:
If we refuse to authorise a transaction, you may contact the Customer Support and we will help investigate to advise why, if practicable, unless it would be unlawful for us to do so. While speaking with Customer Support you may have the opportunity to correct any information we hold, and which may have caused us to refuse a transaction.
Last Updated 10th August 2024