Lost / Stolen Orders

Please treat your Simply Gift Card like cash. Lost or stolen Simply Gift Cards will not be replaced or refunded. The bearer of the Simply Gift Card will be taken to be the owner of the Gift Card. If an unauthorised party has partially or fully redeemed your Simply Gift Card(s), we shall not be liable for a partial or full refund. If you have lost or misplaced your Simply Gift Card and the balance has not been spent or changed from the original amount, contact Customer Support at [email protected]. You may be liable to pay us for any reissue fees incurred.

You are responsible for the use and safety of your Simply Gift Card. You are liable for all transactions on your Simply Gift Card, except to the extent to which there has been negligence by us. Protect your Simply Gift Card information by viewing it in privacy to ensure no one views and records your Simply Gift Card information. We strongly encourage you to have a passcode on your mobile device.